FAQs

How do I place my order?

Simply visit our shop and select the item you’re interested in. Click “Add to Cart” to select the item (and color if applicable) that best suits your environment. Then, click “Proceed to Checkout”. Complete your delivery and payment details before finalizing your order. Our team will contact you via email with your order confirmation.

Did my order process successfully?

When an order is completed successfully, an email is sent to the email address you provide at the time of checkout. Please ensure to check your spam/junk mail folder as well, just in case. 

If you have any questions regarding your order, please feel free to reach out to our stellar staff at any time. We’re available via email at support@forlightsleepers.com or through our contact form. Of course, we will reply to you as soon as possible.

Where do you deliver?

We ship to most countries worldwide! 

If you have any questions regarding shipping times/availability to a specific location, do not hesitate to reach out to us through our contact form, or directly via email at support@forlightsleepers.com.

Can I change or cancel my order?

As long as your product has not been submitted for processing, we are able to cancel or modify your order. Orders are sent to our warehouse for processing every 4 hours. Please contact our team as soon as possible for any modifications/cancellations.

If you wish to make changes to your order after it has entered the processing stage, we ask that you follow our return policy. Our state of the art warehouse management system involves many automated steps which cannot be placed on hold as it would negatively affect our valued customers. 

Can I ship the products to an address that does not match my billing address?

Of course! 

We love giving gifts as much as we love receiving them and our page is built to reflect this. 

Once you’ve entered your billing address, click the “Ship to a different address?” checkbox and fill out the shipping details of the recipient.

How much are the shipping costs?

We proudly provide free shipping on all orders over $75.

On orders under $75, a standard flat rate of $9.95 will be charged.*

*We occasionally run promotions for free shipping, during these times, a message will appear in the website header (bar at the top of the page) to notify you of the free shipping promotion.

When will I receive my order?

We always strive for our best when processing any orders to ensure you receive your shipment in the shortest time possible. Due to varying warehouse demand, it may take 2-3 business days to dispatch your order. Please bear in mind, we are an international company and holidays may vary from that of your own.

Once your order has been dispatched, US and UK shipments only take around 6-14 business days under normal circumstances. Other international destinations average around 7-21 business days, depending on your location.

Where can I find the tracking details?

As soon as your shipment has been prepared and a shipment label is issued, our team will send you an email with your tracking details. All messages are sent to the email address you provide at the time of checkout, please ensure to check your spam/junk mail folder as well, just in case.

Alternatively, you may also check your order status by heading over to our order tracking page and entering your order number and the email address that was used when making the purchase.

If you have any questions regarding your order, please feel free to reach out to our stellar staff at any time. We’re available via email at support@forlightsleepers.com or through our contact form. Of course, we will reply to you as soon as possible.

Where do you deliver?

We ship to most countries worldwide!

If you have any questions regarding shipping times/availability to a specific location, please feel free to reach out to our stellar staff at any time. We’re available via email at support@forlightsleepers.com or through our contact form.

Are my personal and payment details secure?

Our page uses industry leading SSL technology that encrypts the information between you and our website. Payments are fully PCI compliant and are processed by PayPal or Stripe’s secure payment gateway. Your complete payment details are only visible by these reputable payment processors.

What method of payment do you accept?

For payments, we accept PayPal and all major bank/credit cards (VISA, Mastercard, American Express, Discover)

When will I be charged?

When you make a purchase on our page, the order will be charged when you complete the order. We’ll prepare the order and ship it out to you as soon as possible. Smooth and simple.

Please note, if it appears as though you have two separate charges for the same order, we kindly ask that you double check with your financial institution first to verify if you’ve actually been double charged. Some payment processors choose to authorize payments first (locking in your funds) and process the actual charge at a later date. If there is in fact a double charge, please contact our team via email at support@forlightsleepers.com or through our contact form.

Customs charges?

While we do inform you of any charges that we, ourselves are processing, we cannot be held responsible for charges issued by the destination country. As the importer of goods, you are liable for any customs duties, taxes or any other charges that officials in your country might add to your shipment.

Can I return what I bought? 

As embarrassing as it is, we’ve also run into giving the same gift as someone else.

As long as the item is unopened and in its original condition, you can certainly contact our team through our contact form, or directly via email at support@forlightsleepers.com to arrange a return for a full refund within 30 days after receiving your order. Please bear in mind that return shipment costs are not covered by our team.

We kindly ask that you contact our team before returning any goods to obtain a return authorization. Failure to do this may significantly delay your return.

After receiving the goods, we will refund you within 5 business days. The refund will be issued through the original payment channel you have used and may take 5-8 business days, depending on your financial institution. 

Damaged or defective product? 

If the item you’ve received has arrived damaged, or something is missing. Please contact us immediately so we may rectify the issue as soon as possible. Our team will ask for photo/video evidence to confirm the damage. 

Please note, no refund can be issued due to loss or damage caused by the recipient/purchaser.

Can I cancel the order?

As long as your product has not been submitted for processing, we are able to cancel or modify your order. Orders are sent to our warehouse for processing every 4 hours. Please contact our team as soon as possible for any modifications/cancellations.

If you wish to make changes to your order after it has entered the processing stage, we ask that you follow our return policy. Our state of the art warehouse management system involves many automated steps which cannot be placed on hold as it would negatively affect our valued customers.

Where can I find the terms and conditions?

In the website footer, at the checkout page, or by clicking this Terms & Conditions hyperlink.